[{"data":1,"prerenderedAt":472},["ShallowReactive",2],{"\u002Fcn\u002Fhelp":3},{"id":4,"title":5,"body":6,"description":448,"extension":449,"meta":450,"navigation":467,"path":468,"seo":469,"stem":470,"__hash__":471},"content\u002Fcn\u002Fhelp.md","Android 文件管理器的帮助、支持和故障排除",{"type":7,"value":8,"toc":426},"minimark",[9,13,17,35,38,66,70,75,82,117,121,128,163,166,180,184,189,193,214,219,236,240,247,258,261,265,277,280,286,289,296,299,302,309,314,346,349,379,391,395,398,423],[10,11,12],"h2",{"id":12},"购买和计费",[14,15,16],"p",{},"无法恢复购买或访问付费功能？本指南将帮助您快速解决常见问题。",[18,19,20],"blockquote",{},[14,21,22,26,27,30,31,34],{},[23,24,25],"strong",{},"关键概念："," 购买通常链接到 ",[23,28,29],{},"商店","（Google Play、亚马逊、三星）和您用于购买的 ",[23,32,33],{},"帐户","。",[14,36,37],{},"AnExplorer 有以下版本：",[39,40,41,51,58],"ul",{},[42,43,44],"li",{},[45,46,50],"a",{"href":47,"rel":48},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=dev.dworks.apps.anexplorer",[49],"nofollow","AnExplorer（免费）",[42,52,53],{},[45,54,57],{"href":55,"rel":56},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=dev.dworks.apps.anexplorer.pro",[49],"AnExplorer Pro（付费）",[42,59,60,65],{},[45,61,64],{"href":62,"rel":63},"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=dev.dworks.apps.anexplorer.free",[49],"AnExplorer X（免费备用）","（仅限 Google Play）*",[67,68,69],"h3",{"id":69},"如何恢复您的购买",[71,72,74],"h4",{"id":73},"选项-1标准恢复同一应用商店","选项 1：标准恢复（同一应用商店）",[14,76,77,78,81],{},"如果您使用的是购买时所在的",[23,79,80],{},"同一应用商店","（例如，在 Google Play 上购买，从 Google Play 重新安装）：",[83,84,85,95,105,111],"ol",{},[42,86,87,90,91,34],{},[23,88,89],{},"检查您的帐户："," 确保设备已登录到用于购买的",[92,93,94],"em",{},"完全相同的电子邮件帐户",[42,96,97,100,101,104],{},[23,98,99],{},"打开 AnExplorer"," 并点击 ",[23,102,103],{},"星形图标","（高级按钮）以打开购买屏幕。",[42,106,107,108,34],{},"点击屏幕底部的",[23,109,110],{},"恢复购买",[42,112,113,116],{},[92,114,115],{},"成功！"," 您的 Pro 功能应该处于活动状态。",[71,118,120],{"id":119},"选项-2跨商店恢复不同的应用商店","选项 2：跨商店恢复（不同的应用商店）",[14,122,123,124,127],{},"如果您",[23,125,126],{},"切换了应用程序商店","（例如，在 Google Play 上购买，现在使用 Samsung Galaxy Store），标准恢复将无法立即生效。",[83,129,130,136,146,156],{},[42,131,132,133,34],{},"在 AnExplorer 中打开 ",[23,134,135],{},"购买屏幕",[42,137,138,139,142,143,34],{},"点击 ",[23,140,141],{},"菜单（3 个点）"," > ",[23,144,145],{},"恢复其他存储",[42,147,148,149,152,153,34],{},"输入您的",[23,150,151],{},"电子邮件地址","（最初购买时使用的地址）和一条短信，然后点击",[23,154,155],{},"发送",[42,157,158,159,162],{},"*验证：*您将收到一封电子邮件，要求提供",[23,160,161],{},"购买证明","（订单 ID\u002F收据）。经过我们团队的验证后，我们将为您启用新商店的许可证。",[10,164,165],{"id":165},"故障排除",[14,167,168,169,172,173,176,177,179],{},"###“我购买了付费版本，但广告仍然显示”\n",[23,170,171],{},"原因："," 您可能错误地安装了免费版本，而不是您购买的专业版本。\n",[23,174,175],{},"修复：","\n1.卸载免费版本。\n2. 前往您的特定商店（Google Play\u002FAmazon\u002FSamsung）并安装 ",[23,178,57],{},"。\n3. 确保您使用购买时使用的同一帐户登录。",[67,181,183],{"id":182},"我的应用内购买未恢复","“我的应用内购买未恢复”",[14,185,186,188],{},[23,187,171],{}," 您可能使用“AnExplorer X”（备用）版本而不是主要的“免费”版本（反之亦然）。应用内购买不会在两个免费应用之间转移。",[14,190,191],{},[23,192,175],{},[83,194,195,198,204,211],{},[42,196,197],{},"检查您的购买历史记录，了解您在哪个特定应用程序中购买了升级。",[42,199,200,201,34],{},"卸载不正确的版本并安装应用程序的",[23,202,203],{},"正确版本",[42,205,132,206,208,209,34],{},[23,207,135],{},"。点击屏幕底部的 ",[23,210,110],{},[42,212,213],{},"确认您使用购买时使用的同一帐户登录。",[14,215,216,217],{},"###“恢复按钮不起作用”\n",[23,218,175],{},[83,220,221,227,230],{},[42,222,223,226],{},[23,224,225],{},"互联网："," 确保您有有效的互联网连接。",[42,228,229],{},"**缓存：**清除Play Store\u002FApp Store缓存和AnExplorer应用程序缓存。",[42,231,232,235],{},[23,233,234],{},"重新启动："," 重新启动您的设备并重试。",[67,237,239],{"id":238},"我看到付款请求而不是恢复","“我看到付款请求而不是‘恢复’”",[14,241,242,244,245],{},[23,243,171],{}," 应用商店无法识别您之前的购买。\n",[23,246,175],{},[83,248,249,255],{},[42,250,251,252,34],{},"验证您登录的是",[23,253,254],{},"正确的商店帐户",[42,256,257],{},"如果您的设备上有多个帐户，请先尝试在 Play 商店应用中选择正确的帐户。",[10,259,260],{"id":260},"文件访问问题",[67,262,264],{"id":263},"usb-驱动器或-sd-卡无法识别","USB 驱动器或 SD 卡无法识别",[14,266,267,268,272,273,34],{},"请参阅",[45,269,271],{"href":270},"\u002Fcn\u002Fsolve\u002Fcant-access-usb","USB OTG 故障排除指南"," 和",[45,274,276],{"href":275},"\u002Fcn\u002Fsolve\u002Fsd-card-not-showing","SD 卡未显示指南",[67,278,279],{"id":279},"找不到下载的文件",[14,281,267,282,34],{},[45,283,285],{"href":284},"\u002Fcn\u002Fsolve\u002Ffind-downloaded-files","如何在 Android 上查找下载的文件",[67,287,288],{"id":288},"无法访问隐藏文件或系统文件",[14,290,267,291,295],{},[45,292,294],{"href":293},"\u002Fcn\u002Fsolve\u002Faccess-hidden-files","如何访问 Android 上的隐藏文件"," — 可能需要 root 访问权限。",[10,297,298],{"id":298},"文件传输问题",[67,300,301],{"id":301},"无法在设备之间传输文件",[14,303,304,305,34],{},"有关无线和 USB 传输疑难解答，请参阅",[45,306,308],{"href":307},"\u002Fcn\u002Fsolve\u002Fcant-transfer-files","无法传输文件指南",[14,310,311],{},[23,312,313],{},"热门转乘指南：",[39,315,316,322,328,334,340],{},[42,317,318],{},[45,319,321],{"href":320},"\u002Fcn\u002Ftransfer\u002Fandroid-to-pc","Android 到 PC",[42,323,324],{},[45,325,327],{"href":326},"\u002Fcn\u002Ftransfer\u002Fandroid-to-mac","Android 到 Mac",[42,329,330],{},[45,331,333],{"href":332},"\u002Fcn\u002Ftransfer\u002Fandroid-to-android","Android 到 Android",[42,335,336],{},[45,337,339],{"href":338},"\u002Fcn\u002Ftransfer\u002Fphone-to-tv","手机到电视",[42,341,342],{},[45,343,345],{"href":344},"\u002Fcn\u002Ftransfer\u002Fphone-to-nas","手机到 NAS\u002F网络存储",[10,347,348],{"id":348},"云存储问题",[14,350,351,352,356,357,356,361,365,366,356,370,272,374,378],{},"Explorer 本身支持 ",[45,353,355],{"href":354},"\u002Fcn\u002Fcloud\u002Fmega","MEGA","、",[45,358,360],{"href":359},"\u002Fcn\u002Fcloud\u002Fgoogle-drive","Google 云端硬盘",[45,362,364],{"href":363},"\u002Fcn\u002Fcloud\u002Fdropbox","Dropbox","、 ",[45,367,369],{"href":368},"\u002Fcn\u002Fcloud\u002Fonedrive","OneDrive",[45,371,373],{"href":372},"\u002Fcn\u002Fcloud\u002Fbox","Box",[45,375,377],{"href":376},"\u002Fcn\u002Fcloud\u002Fyandex-disk","Yandex 磁盘","。如果您遇到连接问题，请检查您是否使用了正确的帐户凭据以及应用程序是否具有存储权限。",[14,380,381,382,386,387,34],{},"对于服务器和自托管存储，请参阅",[45,383,385],{"href":384},"\u002Fcn\u002Fnetwork\u002Fwebdav","WebDAV 设置指南"," 或",[45,388,390],{"href":389},"\u002Fcn\u002Fcloud","云存储概述",[10,392,394],{"id":393},"仍需要帮助吗","仍需要帮助吗？",[14,396,397],{},"如果上述步骤不起作用，请直接联系我们。",[83,399,400,406,416],{},[42,401,402,403,34],{},"打开 ",[23,404,405],{},"AnExplorer",[42,407,138,408,142,410,142,413,34],{},[23,409,141],{},[23,411,412],{},"关于",[23,414,415],{},"联系我们",[42,417,418,419,422],{},"请包括：问题的简要描述以及",[23,420,421],{},"商店名称","（Google Play、Amazon 等）。",[14,424,425],{},"我们会尽快回复您！",{"title":427,"searchDepth":428,"depth":428,"links":429},"",2,[430,434,438,443,446,447],{"id":12,"depth":428,"text":12,"children":431},[432],{"id":69,"depth":433,"text":69},3,{"id":165,"depth":428,"text":165,"children":435},[436,437],{"id":182,"depth":433,"text":183},{"id":238,"depth":433,"text":239},{"id":260,"depth":428,"text":260,"children":439},[440,441,442],{"id":263,"depth":433,"text":264},{"id":279,"depth":433,"text":279},{"id":288,"depth":433,"text":288},{"id":298,"depth":428,"text":298,"children":444},[445],{"id":301,"depth":433,"text":301},{"id":348,"depth":428,"text":348},{"id":393,"depth":428,"text":394},"AnExplorer 文件管理器的帮助指南。解决购买恢复、文件访问、传输、云存储和常见 Android 文件管理问题。","md",{"faq":451},[452,455,458,461,464],{"q":453,"a":454},"如何恢复我购买的 AnExplorer Pro？","打开 AnExplorer，点击星形图标打开购买屏幕，然后点击恢复购买。确保您使用最初购买时使用的同一帐户登录。",{"q":456,"a":457},"我切换了应用商店 - 如何恢复我的购买？","在 AnExplorer 中打开购买屏幕，点击菜单 > 恢复其他商店，输入您的电子邮件，然后提交请求。我们的团队将验证您的订单并为新商店启用您的许可证。",{"q":459,"a":460},"为什么我购买 AnExplorer Pro 后仍然显示广告？","您可能安装了免费版本而不是专业版本。卸载免费版本，然后从原始应用商店安装 AnExplorer Pro 并使用同一帐户登录。",{"q":462,"a":463},"如何联系 AnExplorer 支持人员？","使用应用程序内反馈按钮或访问帮助页面。对于购买问题，请使用跨商店恢复表单。大多数请求都会在几个工作日内得到处理。",{"q":465,"a":466},"为什么 AnExplorer 无法访问我的 SD 卡或 USB 驱动器？","Android 限制直接 SD 卡和 USB 访问。当应用程序请求时，使用 AnExplorer 中的存储访问框架提示授予权限。",true,"\u002Fcn\u002Fhelp",{"title":5,"description":448},"cn\u002Fhelp","lONayK8QJMzBotHlXn0uF_bgfbX8K9IhAA6P7Bk-qX8",1776786536073]